KPark Privacy Policy

KPark is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information.

1. Personal Information We Collect

We may collect personal information, including (but not limited to):

  • Name

  • Email address

  • Phone number

  • Business name (if applicable)

  • Vehicle registration details

  • Billing and payment information

  • Access card or credential details

  • Account and parking agreement information

  • Communications with our team

We collect this information when you:

  • Apply for Monthly Reserved Parking

  • Use our parking facilities

  • Contact us directly

  • Make payments

  • Subscribe to marketing communications

2. How We Use Your Information

We use your personal information to:

  • Provide parking services and manage your account

  • Process payments and invoices

  • Issue and manage access cards or credentials

  • Communicate with you about your parking arrangements

  • Respond to enquiries or support requests

  • Send service updates and operational notices

  • Send marketing or promotional communications (where consent has been provided)

  • Improve our services and customer experience

  • Meet legal and regulatory obligations

3. Marketing Communications

As a KPark customer, you may receive emails or electronic messages about offers, updates, and promotions.

You can opt out of marketing communications at any time by using the unsubscribe link in our messages or by contacting us directly.

Operational or service-related communications may still be sent where necessary.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Payment providers

  • IT and system service providers

  • Access control providers

  • Contractors assisting with parking operations

  • Professional advisers (accountants, lawyers)

  • Government authorities where required by law

We only share information where necessary to deliver our services or comply with legal obligations.

We do not sell your personal information.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.

Information is stored securely in electronic systems and, where applicable, physical files. Access is limited to authorised personnel only.

6. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting KPark.

We will respond within a reasonable timeframe.

7. Changes to Your Details

If your contact details, vehicle information, or business details change, you must notify KPark in writing as soon as practicable.

9. Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve the issue.

10. Contact Us

For privacy enquiries, access requests, or complaints, please contact:

KPark
park@karidis.com.au
Phone: 08 8414 7900